24 / 7 EMERGENCY CALLS
Our team of technicians offers 24 / 7 help desk in case of equipment breakdown.
For your emergencies or to schedule maintenance work, contact Vicky Rowland-Côté at 819 566-5696 extension 234 or toll-free at 1 888 656-5472
Outside regular business hours, please leave a voicemail and the service technician will return your call.
Over the years, in order to better meet your needs, our team has perfected its estimate tools. Whether for a public project, a private project, boiler replacement, piping repair, replacing the pipes on your boiler, adding an air heater, or a new boiler room, we can estimate the cost for your projects free of charge.
Contact our estimator, Alexandre Lapointe at 819 566-5696 extension 242.
We are experts in designing and manufacturing heating systems and made-to-measure industrial equipment.
Consult the MANUFACTURING page for more detailed information
For more information, contact Vincent Thiboutot at 819 566-5696 extension 224
RETAIL SPARE PARTS SALES
We carry an impressive array of spare parts to meet your needs. Drop by our office to pick them up or call our purchaser, Serge Bergeron, at 819 566-5696 extension 225 or Chantal Rivard, Spare parts department manager at 819 566-5696 extension 226
FIXED EQUIPMENT ENGINEERS
We have a permanent team of 4 fixed equipment engineers qualified for Class A and B refrigeration equipment and Class 1 and 2 energy production. The services of our fixed equipment engineers are available 7 days a week. Our teams carry out periodic supervision of pressure devices for several institutions and industries.
The areas we serve include Sherbrooke and Granby. We also offer operator replacement services. For periodic supervision and a cost estimate, contact Marlène Binette at 819 566-5696 extension 229.
GAS BOILER AUTHORIZATION
For a pressurized device converted from oil to gas or one that changes owners and installation site.
For your uncertified devices, our authorization service checks that all components meet the current standards for pressurized devices.
Upon purchase of a pressurized device not approved in Quebec.
Contact Alain Vachon at 819 566-5696 extension 227.
HEATING SYSTEM MAINTENANCE
Our team of qualified technicians ensures the maintenance of your heating system of any type fuel. Our goal is to offer you maximum performance while ensuring the safety of your facilities. In addition to on-demand maintenance, we offer maintenance contracts for your equipment. With a maintenance contract, you are sure to receive efficient, worry-free follow-ups.
For a maintenance or service contract, contact Alexandre Lapointe at 819 566-5696 extension 242.
POTABLE WATER NETWORK PROTECTION
Under the Québec Safety Code and the Régie du bâtiment, we offer to protect your buildings by installing anti-backflow devices.
Our two qualified technicians, Vincent Benoit and Yan Lavallée will render your facilities compliant CSA-B64 and CSA-B64.10.1 standards. We can also carry out the annual inspection of your device, as recommended by the Régie du Bâtiment du Québec.
For more information, contact our estimator Alexandre Lapointe at 819 566-5696 extension 242.
NEW AND USED EQUIPMENT SALES
We offer all of the equipment required for your heating system: steam boilers, hot water boilers, heaters, and air exchange units.
For further details, contact Guy St-Amand at 819 566-5696 extension 223.
INSTALLATION OF NEW AND USED EQUIPMENT
Installations of all types of heating systems, gas, steam or hot water piping and industrial equipment carried out by our team of experts are compliant with current standards.
For a quote or information, contact Alexandre Lapointe at 819 566-5696 extension 242.
BOILER RENTAL SERVICES
We offer the rental of two mobile units. These units allow for quick additional energy either following equipment breakdown, increase demand for steam or, for example, during a move. Rentals are available on a daily or monthly basis. Our installation team will deliver the mobile unit to your site and install it by connecting it to your existing system.
For boiler rental, contact Guy St-Amand at 819 566-5696 extension 223.
BIOMASS BOILER MANUFACTURING AND SALES
Équipement de Combustion Idéal has developed a gasification biomass system. Our 20 years of expertise in the sector is what makes our team cutting-edge in Eastern Canada. Our system is sold under the name Biomax.
For more information about our biomass boiler, contact Daniel Rivard at 819 566-5696 extension 228.
BIOMASS BOILER MAINTENANCE
Our expertise extends over all models of biomass boilers. We are therefore able to offer our boiler maintenance services, no matter the make or model of your system, whether it is from Germany, the USA or anywhere else in the world.
For maintenance of your biomass boiler, contact Vicky Rowland-Côté at customer service at 819 566-5696 extension 234. She will be happy to help plan your services.
PLASMA CUTTING OF COMPONENTS
Directly from our plant, for precise and quick cutting of your metal components. Steel, stainless steel and aluminum cut on a high definition 8’ x 24’ plasma table.
For estimation or more details, contact Vincent Thiboutot at 819 566-5696 extension 224.
For a made-to-measure heating system or the manufacture of specialized equipment. Our engineering department includes Vincent Thiboutot, engineer, Jean-François Grenier, draughtsman and Patrick Dubé, project manager. This team can help you carry out your projects from design, through technical drafting, to implementation.
For more information, contact Vincent Thiboutot at 819 566-5696 extension 224.